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Assistant Manager/Manager, Data CVM

ATOM

Assistant Manager/Manager, Data CVM

1 Post
ATOM
1 Post
Verified
Kyauktada | Yangon
Full Time
Recruiter active 13 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced

Job Function

Customer Service, Support
Job DescriptionPosted: 30 Apr 2024

Job Scope

This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results of campaigns and implement improvements where necessary.

 

Principle Accountabilities:

  • Manage upselling & cross selling of products.
  • Reduce customer churn and increase customer usage by implementing win-back programs.
  • Pack penetration & Pack Renewal program
  • Analysis of usage, User, Revenue & campaigns
  • Design Customer communication for different channels
  • Coordination with various functions for purchase & customer journey effectiveness
  • UAT (User Acceptance Test, Validation)

Open To :

Male/Female

Job Requirements

  • 5+ years relevant Customer Lifecycle Management
  • Hands-on experience on MS EXCEL and MS PowerPoint
  • Ability to RCA key performance metrics [revenue, user & usage]
  • Deep understanding for building ROI-positive marketing programs at scale.
  • Experience using SQL or statistics will be advantageous.

What We Can Offer

Benefits

Airtime Usage
Medical Insurance Coverage
Bonus Entitlement

Highlights

International Standards
Join an experienced team!

Career Opportunities

Training provided
Learn new Skills on the job!

About Our Company

ATOM (Advancing Telecommunications of Myanmar) is a people-first and purpose-led Myanmar telecommunications service provider.

Powered by the nation’s best 4.5G network, we offer a wide range of affordable, secure and world-class digital products and services that improve lives, transform businesses, and strengthen communities.

As a responsible business, we are committed to continuous technological innovation and digital inclusion. Our vision is to propel Myanmar with advanced connectivity for the people to experience life “beyond better”.

Our leadership team comprises seasoned business transformation leaders, global experts in telecoms, and a digitally-savvy homegrown management team with deep understanding of the Myanmar people’s evolving needs.

Telecommunications is a vital service. Our #1 commitment is to develop and operate a modern infrastructure in a purposeful, sustainable and socially-responsible way for the benefit of the Myanmar people who rely on high-quality telecoms services.
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