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Customer Service Officer (NPT)

ဝယ်ယူသူဝန်ဆောင်မှုအကူ | Junior Customer Service, Reception
KBZ Bank

Customer Service Officer (NPT)

ဝယ်ယူသူဝန်ဆောင်မှုအကူ | Junior Customer Service, Reception
1 Post
KBZ Bank
1 Post
Verified
Mingalatheiddhi | NayPyiTaw
Full Time
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced

Job Function

Customer Service, Support
Job DescriptionPosted: 21 Nov 2021

- Bank Product များ၊ Serviceများ နှင့် transaction execution များကို customerများမွ ဖုန်းဖြင့်မေးမြန်သောအခါ ဖြေကြားပေးရမည်။
- Bank Product များ။Transaction များ နှင့် မေးမြန်းလာသော Complaintsများအားရှင်းပြရမည်။
- Customer များ ပြောပြလာသော ပြဿနာများအတည်ပြုခြင်း၊ အကောင်းဆုံးဖြေရှင်းနည်းကိုအကြံပြုခြင်း နှင့် အောင်မြင်စွာ ဖြေရှင်းပြီးမပြီးကို follow up လုပ်ရန်
- ဖောက်သည်များနှင့် အပြန်အလှန်ဆက်သွယ်မှု၊ စုံစမ်းမေးမြန်းမှုများ၊ အကြံပြုချက်များနှင့် တိုင်ကြားမှုများ မှတ်ချက်များနှင့် ဖြေရှင်းချက် အသေးစိတ်အချက်အလက်များကို မှတ်တမ်းတင်ထားရမည်။
- Keep abreast of product knowledge to ensure information is given to customers in accurate manner
- Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
- Prepare report periodically by collecting and analyzing customer information
- The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

Open To :

Male/Female

Job Requirements

-Business Studies/ Administration/ Management, Banking သို့မဟုတ် နှင့် ညီမျှသော Diploma or Professional Degree
တစ်ခုခုရှိရမည်။
-customer supportအတွေ့အကြုံ ရှိသူများဦးစားပေးမည်။.
-ပိတ်ရက်များတွင် shiftနှင့်တာဝန်ထမ်းဆောင်နိုင်ရမည်။
-နေပြည်တော်တွင် အလုပ်လုပ်နိုင်ရမည်။
-Passionate in customer service
-Excellent communication and problem solving skills.
-Ability to multi-task, prioritize and manage time effectively.
-Strong knowledge in Microsoft Office

What We Can Offer

Benefits

"Performance ပေါ်မူတည်သော ဆုကြေးများရှိမည်။
"

Highlights

-

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Purpose
Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!
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