Customer Communication Executive Job at Dai-ichi Life Insurance Myanmar Ltd. in Yangon

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Customer Communication Executive

Dai-ichi Life Insurance Myanmar Ltd.

Kyauktada | Yangon

Customer Communication Executive

1 Post

Dai-ichi Life Insurance Myanmar Ltd.

1 Post

Kyauktada | Yangon

Posted: 13 Mar 2024

Kyauktada | Yangon

Full Time

Experience level

Experienced

Job Function

Customer Service, Support

Job DescriptionPosted: 13 Mar 2024

Coordinate for improving customers experience for the customers related events, campaigns and enhancing positive customers journey through effective communications.
Follow up with cross functional teams to create memorable and engaging customer experience during the events and during campaign periods.
Reporting on promotion campaigns metrics and results to Communication Manager
Track the data required to review all communication touch points throughout customer journey.
Preparing and implementing effective communication for complaints and resolutions.
Communicate with potential partners for collaborating on customer loyalty programs.
Report on the effectiveness of the loyalty program and plan for participation enhancement.
Assist in all communication improvement intervention ensuring customer care when needed.

Open To :

Male/Female

Job Requirements

At least 3 years of experiences in marketing, customer care or communication
Bachelor’s degree holder and other related qualifications will be highly preferred.
High Proficiency in Business English and Microsoft office tools Excel and PowerPoint
Proven experience in project management regarding customers experience
Good interpersonal communication and coordinating skills.
Knowledge on customer care and complaint resolution
Passionate about coordinating and dealing with cross functional departments

What We Can Offer

Benefits

Rewards for over performance

Highlights

Join an experienced team

Career Opportunities

Learn new skills on the job

About Our Company

Dai-ichi Life Insurance Myanmar is part of the Dai-ichi Life Group, a leading life insurance group from Japan. For over 121 years, the Group has been offering long-term financial protection and life insurance services to customers and their families across 10 countries.
In 2019, Dai-ichi Life Insurance Myanmar obtained the official operation license to bring our world class life insurance service to deliver the people of Myanmar. “Customer First” philosophy guides our business here in Myanmar-together with our local and international talents, we aim to carry out Dai-ichi Life's 121 years of service quality to create a meaningful impact to the local community.
With the guidance of our Local CEO, Dai-ichi Life Insurance Myanmar is committed to raise the quality of life by passing on peace of mind through providing life insurance services under the Group mission of “By your side, for life” and contributing to the local community.

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Experience level

Experienced

Job Function

Customer Service, Support

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