Customer Service Executive Job at KM Terminal and Logistics Limited in Yangon

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Customer Service Executive

KM Terminal and Logistics Limited

Dagon Myothit (East) | Yangon

Customer Service Executive

1 Post

KM Terminal and Logistics Limited

1 Post

Dagon Myothit (East) | Yangon

Posted: 13 Mar 2024

Dagon Myothit (East) | Yangon

Full Time

Experience level

Experienced

Job Function

Customer Service, Support

Job DescriptionPosted: 13 Mar 2024

Serve as the company's primary point of contact for customers.
Respond promptly to daily customer inquiries and collaborate with the operations team to resolve challenges via incoming calls and email.
Cultivate and maintain strong relationships and network connections among customers, suppliers, sales, marketing, operations, finance, and other relevant stakeholders.
Create and input job orders into the system and effectively communicate order instructions to the operations team within specified timelines.
Prepare verification reports before issuing invoices and forward them to customers.
Maintain comprehensive records of customer interactions, manage customer accounts, and ensure proper document filing.
Take ownership of customer issues, follow up on problems, and provide viable solutions.
Collaborate closely with the finance and accounting departments to monitor accounts receivable invoices, follow up on payments, and prepare accrual reports.
When required, be prepared to visit and coordinate with ground operations as assigned.

Open To :

Male/Female

Job Requirements

Bachelor's degree in any field.
A minimum of 3 years of experience in a Customer Service-related role.
Proficiency in reading, writing, and speaking English at a good level.
Knowledge of transportation, warehousing, export, and import processes.
Strong computer skills, including proficiency in Microsoft Excel and other relevant software.
Excellent problem-solving skills with a positive mindset.
Ability to work under pressure, adaptability, and strong organizational skills.

What We Can Offer

Benefits

As per company policy

Highlights

Corporate culture

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Kerry Logistics Myanmar is expanding the logistics business in Myanmar by forming KM Terminal and Logistics Limited and Kerry Freight Myanmar.
KM Terminal and Logistics Limited (KMTL) operates dry ports in Ywarthagyi, Yangon and Myit Nge, Mandalay which includes 10,000 sqm bonded warehouse, 20,000 sqm distribution centers, 200,000 TEUs Container Yard and offers rail-transportation services by co-operating with Myanmar Railways.

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Experience level

Experienced

Job Function

Customer Service, Support

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