1. Job Purpose

The role of the Customer Service Specialist will be to assist the Customer Service Supervisor in managing Customer Service activities for " The Central" and to provide general support services to the senior management on all Customer Service-related issues. This will include ongoing Customer Service training for all " The Central" Property Management staff as well as any engaged outsource service providers.

2. Primary duties and responsibilities

- Building good customer relations with residents, tenants and visitors

- Implement customer service policies and procedures as directed by the Customer Service Supervisor

- Assist the Customer Service Supervisor in communicating customer service standards

- Assist the Customer Service Supervisor in achieving and maintaining of agreed customer service levels and standards

- To assist the Customer Service Supervisor in directig daily operations of the customer service team

- Review customer complaints

- Track customer complaint resolution

- Assist the Customer Service Supervisor in handling customer service issues

- Assist the Customer Service Supervisor in implementing strategies to improve quality of service

- Assist the Customer Service Supervisor and Property Executive as required

• Fluent in English language- both written and spoken
• Relevant work experience of one year ( ideally 4-star or 5-star hotel)
• Knowledge of customer service principles and practices
• Computer literate & able to prepare and file written reports
• Good communication skills
• Pleasant personality
• Very customer service-minded