Product Knowledge Development:

• Stay current with the latest advancements and features of our phone products.
• Develop in-depth knowledge guides, training materials, and resources.

Training Program Design:

• Design and implement training programs tailored to various roles within the sales and support teams.
• Utilize various training methods, including workshops, e-learning, and hands-on sessions.

Training Delivery:

• Conduct engaging and informative training sessions for new hires and ongoing training for existing team members.
• Ensure that training is interactive, relevant, and aligns with company goals.

Assessment and Feedback:

• Evaluate the effectiveness of training programs through assessments and feedback.
• Modify training materials and methods based on feedback and performance metrics.

Collaboration:

• Work closely with product development teams to understand upcoming releases and updates.
• Collaborate with sales and support managers to identify specific training needs.

Product Demonstrations:

• Conduct live product demonstrations for team members to showcase key features and benefits.
• Provide guidance on effective demonstration techniques.

Documentation:

• Create and maintain training documentation, including manuals, guides, and FAQs.
• Ensure documentation is easily accessible and up-to-date.