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Quality Control Executive (Customer Service)

AGD Bank

Quality Control Executive (Customer Service)

1 Post
AGD Bank
1 Post
Verified
Kyauktada | Yangon
Full Time
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced

Job Function

Customer Service, Support
Job DescriptionPosted: 03 Apr 2024
  • Drive force behind exceptional customer experience across all customer segments
  • Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality
  • Ensures communication is effectively delivered and appropriately addresses all customer concerns
  • Review the conversations across all contact touchpoints to measure teams’ performance and track customer support quality
  • Understand the key drivers of customer satisfaction, identify opportunities and determine strategies to improve service
  • Contribute to call calibration sessions to evaluate performance
  • Engage in customer listening to identify customer pain points and expectations
  • Other duties assigned by Manager

Open To :

Female

Job Requirements

  • A minimum bachelor's degree
  • At least 3 years of related quality control experience in call center/ customer service, prefer who have experience in training and coaching
  • Experience delivering client-focused solutions with customer-centricity mindset
  • Excellent communication skills and people skills
  • Proficient in Microsoft Office, Word, Excel
  • Able to work rotational shift or alternative working days when required
  • Ability to thrive effectively under pressure

What We Can Offer

Benefits

Provide Transportation

Highlights

Fun Working Environment

Career Opportunities

Promotion Opportunities

About Our Company

AGD Bank is a private commercial bank in Myanmar. Established in 2010, it has grown to become a major driver of Myanmar’s economic development and has earned the trust of its customers as a supportive and responsible partner.
With currently 72 branches, AGD Bank is expanding its services and presence across Myanmar and aims to open its 80th branch in 2018. Our services range from personal accounts, loans, bank cards and local remittances to corporate and international banking, including business packages, foreign currency accounts and foreign exchange and overseas remittance
In particular, AGD Bank is recognised as a leading promoter of financial technology (fintech) solutions. The bank’s embrace of fintech defines its forward-looking approach, giving it a competitive edge with the launch of AGD Pay, its popular mobile payment app. Always innovating, AGD Bank is also focused on developing fintech’s potential to lower the barriers and cost of banking, making it easier for more people in Myanmar to benefit from its products and to improve financial inclusion across the country.
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