•    Respond to reservation inquiries via phone, email, and online platforms.
    •    Accurately process bookings and cancellations.
    •    Ensure reservation records are up-to-date and error-free.
    •    Coordinate with relevant departments to ensure reservation requests are fulfilled.
    •    Promote company products, packages, and special offers to potential customers.
    •    Upsell services to maximize revenue (e.g., upgrades, special services).
    •    Follow up on leads and convert inquiries into confirmed bookings.
    •    Provide professional and courteous service to all clients.
    •    Resolve customer complaints and issues in a timely and effective manner.
    •    Maintain positive client relationships and encourage repeat business.
 

    •    Minimum: Diploma or Bachelor’s degree in Hospitality, Business Administration, Marketing, or related field.
    •    1–3 years of experience in a similar role, preferably in hospitality, travel, or customer service.
    •    Familiarity with reservation systems and CRM tools
    •    Excellent communication and interpersonal skills.
    •    Strong sales and negotiation abilities.
    •    Proficient in Microsoft Office Suite and booking software.
    •    Ability to handle pressure and multitask effectively.