Senior Customer Service Executive Job at KM Terminal and Logistics Limited in Yangon

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Senior Customer Service Executive

KM Terminal and Logistics Limited

Dagon Myothit (East) | Yangon

Senior Customer Service Executive

1 Post

KM Terminal and Logistics Limited

1 Post

Dagon Myothit (East) | Yangon

Posted: 08 Apr 2024

Dagon Myothit (East) | Yangon

Full Time

Experience level

Experienced

Job Function

Customer Service, Support

Job DescriptionPosted: 08 Apr 2024

Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and KM Terminal & Logistics Ltd.
Be fully responsible for customer satisfaction by understanding Jobs (about Rail, Dry Ports and Warehousing) & Customers’ nature
Proactively take responsibility as Customer Services Supervisor or Commercial Manager assigned such as 1) Collecting Rail Order Weekly from the existing customers in order to be full the Rail Wagons & 2) Calculation for Warehouse Storage Charges at Month End
Able to Update Daily/Weekly activity report in Google Drive From.
Able to coordinate phone calls and queries from both internal & external customers, suppliers.
Able to use System for JOB activities about Rail/Dry Port & Warehousing services
Responsive of day-to-day customers inquires form Sales and Marketing and coordinate with operations & fleet team to solve all challenges via incoming call and/or email.
Maintain good relationship and network connections among customers, suppliers (eternal or internal organization) and other related parties
Handling Customs Clarence Process with Venders and prepared PR for customs clearance
Maintain an orderly workflow according to the priorities set by CS Supervisor / Commercial Manager
Monitoring & coordinate both Warehouse & Dry Port / Fleet team for job process in action.
Cooperate with finance & account to monitor AR invoice and follow up for payment and support monthly accrued report to HOD.

Open To :

Male/Female

Job Requirements

At least Bachelor’s degree
At least 4 years of experience in Customer Service-related field
Must be able to read, write and speak English very good level.
Must have knowledge of transport, warehousing, export & import process
Good knowledge & experience in Microsoft Office.
Good Communication skill, having service-minded
Energetic, Well-organized and Self- Initiated skills
Be able to work under pressure and handling multi-tasks in very Dynamic Environment

What We Can Offer

Benefits

As per company policy

Highlights

Corporate culture

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Kerry Logistics Myanmar is expanding the logistics business in Myanmar by forming KM Terminal and Logistics Limited and Kerry Freight Myanmar.
KM Terminal and Logistics Limited (KMTL) operates dry ports in Ywarthagyi, Yangon and Myit Nge, Mandalay which includes 10,000 sqm bonded warehouse, 20,000 sqm distribution centers, 200,000 TEUs Container Yard and offers rail-transportation services by co-operating with Myanmar Railways.

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Experience level

Experienced

Job Function

Customer Service, Support

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