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Territory Support Officer-Fresher(MDY)

KBZ Bank

Territory Support Officer-Fresher(MDY)

5 Posts
KBZ Bank
5 Posts
Verified
Chanayethazan | Mandalay
Full Time
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced

Job Function

Customer Service, Support
Job DescriptionPosted: 23 Apr 2024

The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline.

  • Single point of contact for territory/ branches related to KBZPay daily operations
  • To resolve any KBZPay related requests or complaints with end to end follow up coming from different channels. Eg., Call, Email etc
  • Handle all service requests in accordance with the service parameters, policies and standard operation procedures (SOP) in a timely manner
  • Understand about all process of issues escalation
  • Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution
  • Resolve any business or technical challenges that TSO may face
  • Highlight critical issues to reporting manager and others related team whenever necessary
  • Coordinate with branches & VC/Function for proper support to category customers issues
  • Be flexible working on assigned shifts and OT
  • Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery

Open To :

New graduates
Male/Female

Job Requirements

  • Intuitive to customer’s needs
  • Strong MS Office Skill & typing.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • Ability to analyse and solve problems quickly
  • Must be self-motivated, flexible and able to manage several jobs at one time
  • Teamwork and customer-oriented mindset
  • Any bachelor degree
  • Prefer with at least 1 year of working experience in the related field is required for this position (Fresh graduate will be considered as well)

  • A background in customer service is preferable.
  • Experience working in banking / financial services would be an added advantage.

What We Can Offer

Benefits

Quarterly Bonus

Highlights

International Leading Bank in Myanmar

Career Opportunities

Learn new skills on the job

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Purpose
Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!
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