• Perform the daily "order processing process" : start from order capture until delivery to customers Co-ordinate with sales and AR for credit released on-time Ensure product fulfillment by following up stock in order to fulfil the order Co-ordinate to solve delivery issues with relevant departments (Sales, Distribution, Customers) Manage special requirement according to business e.g. transition, promotional item, Quota management, Batch allocation Regularly 'Monitor orders to ensure that all transactions created are corrected and completed with all mandatory requirements. Ensure housekeeping of the “pending/undelivered orders” and on-time order processing. Support the Sales team providing information such as daily order tracking, stock outlook, order amendments

• Benefits: . Bonus . Ferry Provided . Insurance

Posted: 07 Apr 2026

• ROLE PURPOSE The Relationship Manager will be executing Yoma Bank’s corporate banking business strategy with a view to achieving targeted revenue growth, work towards achieving stakeholder’s business objectives by offering a variety of corporate banking services and solutions, including but not limited to transaction banking services, loans, deposits and trade finance products. JOB RESPONSIBILITIES Develop and manage a portfolio of large credit relationships Provide financing recommendations that are tailored to clients’ needs through synthesis and evaluation of overall assessment of clients Monitor credit relationship to ensure ongoing compliance with the approved terms and conditions Review the existing clients’ relationship at intervals to ensure in consistent with the Bank’s policies and guidelines. Pitching new to Bank clients. Establish contact, rapport and credibility with the prospective clients to influence key decision makers to start the relationship with the organization Direct and supervise ongoing clients’ management by monitoring clients’ financing implementation plans. Preparing and writing credit papers for clients under the portfolio. Maintain a detailed and current understanding of the industry; current market structures; regulatory requirements and issues to ensure that opportunities are realized and the risks are mitigated appropriately. Maintain a low delinquency rate by closely monitoring customers’ conduct of accounts and proposing relevant restructuring strategies for distressed customers.

• Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover

Posted: 06 Apr 2026

• Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.

• Benefits: Bonus Travel allowance

Posted: 02 Apr 2026

• Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Center Management: Oversee the daily operations of the center, ensuring all activities are carried out efficiently and effectively. Monitor and ensure that service standards are maintained at all times. Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly. Operational Efficiency: Ensure that the center’s resources are utilized efficiently to meet organizational objectives. Monitor and report key performance indicators (KPIs) such as customer flow, service times, and productivity. Identify opportunities for process improvements and implement best practices. Compliance & Reporting: Ensure that the center adheres to all of the policies, regulations, and legal requirements. Maintain accurate records and prepare necessary reports on the center’s performance. Ensure the timely submission of all operational reports and updates to Operation Management. Customer Relations: Handle customer inquiries and resolve any issues or complaints in a professional and timely manner. Foster a customer-centric environment within the center. Conduct regular feedback sessions with customers to improve service delivery. Financial Management: Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Other Responsibilities: Establish business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Monitor and handle fixed assets at the center and prepare the damage facility reports. Conduct check, recheck and counter checks on all KYC update forms signed by 2IC. Lead and take responsibilities to drive centers’ performance on all products and services.

• Benefits: Bonus Travel allowance

Posted: 02 Apr 2026

• The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality.Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.

• Benefits: Bonus Ferry Provided

Posted: 02 Apr 2026

• Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches Implement the outcomes of all initiatives and campaigns to internal and external service Prepare analytical report based on the outcomes and collaborate all reports for future actions Deliver actionable data to the Deputy Head of Customer Service in a prescriptive and repeatable format Participate in new service rollouts to ensure associate and client readiness Participate in the development of training and coaching routines to ensure employees have the skills necessary to deliver a superior customer experience. Drive customer retention, reduce churn, and increase customer satisfaction Work closely with the VRA team to identify the area of improvement in Branch customer service and VOC management. Prepare and consolidate analytical reports based on VOE, NPS, CSAT, and suggestion box to highlight the issues regarding with quality of customer service Prepare the comparison reports every quarter to monitor the service improvement Provide periodic reports. Other duties as assigned.

• Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support

Posted: 26 Mar 2026

• 1. Network Building & Partnerships Maintain strong relationships with existing partner companies and continuously expand the professional network by engaging new local and international companies, organizations, non-profit entities, and government stakeholders. Build and sustain relationships with management and/or ownership of relevant industry partners. Manage partnerships and engagement between Auston and industry, organizations, and government entities. Represent Auston at external partnership, technology, and industry-related events as required. 2. Internship Program Management Capture internship requirements from the Academic Team. Counsel students and support them in defining clear internship objectives and needs. Build and maintain a structured knowledge base of available internship programs relevant to Auston students. Match internship opportunities with students’ academic background, skills, and career goals. Collect feedback from students and host companies regarding internship experiences and continuously improve internship quality and impact. Plan and coordinate industrial visits and internship execution in collaboration with the Student Service Team. 3. Career Planning & Career Services Develop, update, and implement career development activities aligned with Auston programs and students’ career objectives. Support students in developing employability skills, job search tools, and career readiness competencies. Track and maintain alumni records, employment outcomes, and placement data. Support the team in achieving OKRs related to alumni job placements through job matching, employer engagement, and follow-up tracking. Plan and coordinate annual or biannual on-campus and/or virtual career fairs, technology fairs, and partnership events. Actively participate as a team player in external events such as technology showcases, IT and engineering competitions, and partnership activities. Assist the Career Service Manager in budget preparation and management for career fairs, industrial visits, and career service activities.

• Benefits: *Yearly bonus

Posted: 20 Mar 2026

• Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Center Management: Oversee the daily operations of the center, ensuring all activities are carried out efficiently and effectively. Monitor and ensure that service standards are maintained at all times. Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly. Operational Efficiency: Ensure that the center’s resources are utilized efficiently to meet organizational objectives. Monitor and report key performance indicators (KPIs) such as customer flow, service times, and productivity. Identify opportunities for process improvements and implement best practices. Compliance & Reporting: Ensure that the center adheres to all of the policies, regulations, and legal requirements. Maintain accurate records and prepare necessary reports on the center’s performance. Ensure the timely submission of all operational reports and updates to Operation Management. Customer Relations: Handle customer inquiries and resolve any issues or complaints in a professional and timely manner. Foster a customer-centric environment within the center. Conduct regular feedback sessions with customers to improve service delivery. Financial Management: Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Other Responsibilities: Establish business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Monitor and handle fixed assets at the center and prepare the damage facility reports. Conduct check, recheck and counter checks on all KYC update forms signed by 2IC. Lead and take responsibilities to drive centers’ performance on all products and services.

• Benefits: Bonus Travel allowance

Posted: 18 Mar 2026

• Job Purpose: The 2 nd Center-in-Charge, as well as the Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Center Management: Oversee the daily operations of the center, ensuring all activities are carried out efficiently and effectively. Monitor and ensure that service standards are maintained at all times. Maintain a high level of customer satisfaction by addressing customer needs and concerns promptly. Operational Efficiency: Ensure that the center’s resources are utilized efficiently to meet organizational objectives. Monitor and report key performance indicators (KPIs) such as customer flow, service times, and productivity. Identify opportunities for process improvements and implement best practices. Compliance & Reporting: Ensure that the center adheres to all of the policies, regulations, and legal requirements. Maintain accurate records and prepare necessary reports on the center’s performance. Ensure the timely submission of all operational reports and updates to Operation Management. Customer Relations: Handle customer inquiries and resolve any issues or complaints in a professional and timely manner. Foster a customer-centric environment within the center. Conduct regular feedback sessions with customers to improve service delivery. Financial Management: Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Other Responsibilities: Establish business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Monitor and handle fixed assets at the center and prepare the damage facility reports. Conduct check, recheck and counter checks on all KYC update forms signed by 2IC. Lead and take responsibilities to drive centers’ performance on all products and services.

• Benefits: Bonus Travel allowance

Posted: 18 Mar 2026

• Job Purpose: The Center-in-Charge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, Fraud Management and Quality Assurance. Operational Management Oversee and manage the daily operations of the mobile center, ensuring efficiency in all processes. Ensure that all company policies and procedures are followed. Maintain high standards of cleanliness and organization within the center. Customer Service Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints promptly and professionally. Train and coach staff to offer top-tier service to customers. Monitor and improve customer satisfaction levels through proactive engagement. Staff Supervision & Development Supervise and manage the performance of all mobile center staff. Schedule shifts and assign tasks, ensuring appropriate staffing levels at all times. Conduct training sessions for staff to enhance their knowledge, skills, and service quality Perform regular performance reviews and provide feedback for improvement. Inventory & Stock Management Ensure adequate stock levels of products and services offered at the mobile center. Coordinate with suppliers and the inventory team to maintain the timely availability of products. Perform regular stock checks and audits, ensuring proper documentation and control. Sales & Revenue Management Monitor sales performance and identify areas for improvement. Work with marketing and sales teams to implement strategies to increase sales and meet revenue targets. Handle cash management, including daily sales reconciliation and deposits. Reporting & Analytics Prepare and submit regular reports on operational performance, sales, and customer feedback to the management team. Analyze data to identify trends, areas for improvement, and opportunities for growth. Other Responsibilities: Center In-charge is not permitted to take two consecutive days off within a week. Manage the center’s budget, ensuring expenses are within the allocated limits. Ensure that billing, payments, and financial transactions are conducted accurately and in a timely manner. Establish and maintain business relationship with branch managers, super agents and retail agents for cash allocations and cash-out services. Collaborate with the KBPay Center Business Unit to implement the Customer Loyalty Program by compiling a list of the customers who receive the most service at the center and Special Service / Corporate Service (more to be discussed). Collaborate with the Business Development Team to carry out Communication and Corporate Function processes to improve the image of the center and to carry out further activities. Share knowledge and best practices within the team to develop new employees and ensure continuous improvement; Consultations and negotiations must be carried out together. Plan and prepare duty rosters for staff members in center on 25th of every month for following month. For urgent and emergency matters, communication must be done through phone conversation and report back to regional manager details later in email.

• Benefits: Bonus

Posted: 18 Mar 2026

• • Make outbound call as call plan • Maintain customer relationships and understanding customer demand & market insight • Complete order via update system during an outbound call • Maintains operations by following policies and procedures; and reporting needed changes. • Contributes to team effort by accomplishing related results as needed. • Understanding of product nature, range, packing size • Solving any customer objection & complaint raised & follow up customers' order. • Understanding of software for using daily operation to be convenient

• Benefits: Bonus

Posted: 11 Mar 2026

• ငွေအပ်နှံမှုများ၊ ငွေသားထုတ်ယူမှုများ၊ ငွေလွှဲပြောင်းမှုများနှင့် ငွေပေးချေမှုများအပါအဝင် ငွေသားနှင့် ငွေသွင်းငွေလွှဲမှုများအတွက် သေချာစွာစီစစ်ကိုင်တွယ်နိုင်ရမည်။ Customer များ၏ ဘဏ်စာရင်းဖွင့်လှစ်ခြင်းနှင့် စာရင်းပိုင်းဆိုင်ရာ စာရွက်စာတမ်းများကို ကိုင်တွယ် ဆောင်ရွက်နိုင်ရမည်။ Customer များအား ဘဏ်ဝန်ဆောင်မှုနှင့် ထုတ်ကုန်များအားရှင်းလင်းပြောကြားရောင်းချနိုင်ရမည်။ ဘဏ်တွင်အသုံးပြုသော ဘဏ်စနစ် ( Core Banking System) အားနားလည်သင်ယူနိုင်ပြီး ငွေသွင်း‌ငွေထုတ်လုပ်ငန်းစဥ်များအား လုပ်‌ဆောင်နိုင်ရမည်။ ဘဏ်မှချမှတ်ထားသော လုပ်ထုံးလုပ်နည်းနှင့် စည်းမျဥ်းစည်းကမ်းများအား လိုက်နာနိုင်သူဖြစ်ရမည်။

• Benefits: Ferry Provided Overtime Payment Rewards over performance

Posted: 11 Mar 2026

• Work Schedule The shift pattern follows a 2 working days / 2 days off cycle . Day 1: Day Shift Day 2: Night Shift Shift Hours Day Shift: 6:30 AM – 6:00 PM Night Shift: 6:00 PM – 6:30 AM Under this rotation, employees usually work around 15–16 days per month Job Summary The ECC Coordinator is responsible for supporting Command Centre operations and ensuring smooth communication between field teams, clients, and internal stakeholders. The role monitors missions, coordinates security operations, manages incident reporting, and maintains operational records to support emergency response, secure logistics, and service delivery. Key Responsibilities Monitor daily Command Centre operations and record activities in the daily log. Coordinate duty rosters, personnel updates, and rotation schedules for duty managers. Handle security incidents including call handling, response coordination, reporting, and escalation. Track and monitor BAO, Mobile Patrol, CiT, and secure logistics missions. Coordinate real-time communication with field teams and provide operational updates. Prepare and distribute mission, patrol, and incident reports to stakeholders. Act as the first point of contact for emergency calls and initiate necessary emergency services. Manage client communications, site information requests, and hotline reports.

• Benefits: Rewards for over performance OT

Posted: 10 Mar 2026

• Identify, prospect, and generate power business opportunities in residential, commercial, and industrial segments. Conduct market research to understand customer needs, industry trends, and competitor activities. Respond to customer inquiries via phone, email, and in person in a timely and professional manner. Provide accurate information about products, services, pricing, and delivery schedules. Process customer orders, quotations, and invoices. Coordinate with after sales, warehouse, and logistics teams to ensure smooth order fulfillment. Prepare and deliver sales presentations, proposals, and quotations to clients. Meet or exceed monthly and quarterly targets. Build and maintain long-term relationships with clients, partners, and key stakeholders. Provide professional after-sales support and resolve client queries efficiently. Follow up with leads through calls, site visits, and digital channels. Follow up on customer complaints and ensure proper resolution. Prepare sales reports, CRM updates, and pipeline forecasts. Present power solution concepts clearly to non‑technical customers. Explain system features, installation processes, warranties, and maintenance requirements in simple terms.

• Benefits: * Attractive Salary * Personal Accident Insurance Coverage * Transportation & Phone Bill Allowance * Annual Increment * Annual Performance Bonus

Posted: 09 Mar 2026

• ROLE PURPOSE The Senior Associate (HP) in Consumer Business is responsible for driving the growth of Yoma Bank’s Hire Purchase (HP) business by developing and managing dealer relationships, expanding the HP dealer network, and improving sales conversion. The role focus will run the day-to-day business of several assigned Authorized Dealers. This includes answering product and portal related questions, onboarding new dealers into day-to-day operations and resolving operational issues for loan applications. KEY RESPONSIBILITIES Maintain a relationship with operational and management level staff of our Authorized Dealers. Introducing new product features to the operational and management level staff of our Authorized Dealers. Identify potential new business opportunities with existing Authorized Dealers. Identify possible product improvements or marketing opportunities and drive these together with the Vice President & Head of Consumer Business.

• Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover

Posted: 04 Mar 2026

• ROLE PURPOSE To provide operational and customer support for the bank’s general insurance bancassurance business by assisting branches, customers, and internal stakeholders in insurance-related processes. The role aims to ensure smooth policy servicing, effective coordination with partner insurance companies, and high-quality customer service without direct sales target responsibility. KEY RESPONSIBILITIES Provide sales and operational support for general insurance products (Motor, Fire, etc.) Support branches, Relationship Managers and Credit Risk- Insurance Ops team in general insurance related processes when required. Track daily / monthly reports and follow up on pending business. Support execution of sales campaigns, dealer programs, and promotional activities. Act as the key contacts between bank branches, insurers, and surveyors. Coordinate inspections (vehicle, fire/property risk surveys) when required. Follow up on underwriting approval, special conditions, and pricing confirmation with insurance companies when required. Verify insurance coverage meets bank credit requirements (e.g., loan-linked insurance) Ensure compliance with internal SOPs, insurer guidelines, and regulatory requirements. Maintain proper filing and system records for audit review and regulatory requirements. Coordinate with insurer, customer and CRD- insurance ops team for claim processing and follow-up when required. Escalate operational or customer service issues to the Bancassurance Business Support Manager. Provide regular updates and operational support information for reporting purposes. Comply with bancassurance guidelines, insurance regulations, and internal policies always.

• Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover

Posted: 03 Mar 2026

• The checker role is responsible to handle all tickets (Service Requests) as Level-2 support within defined SLA Solving all the Level-2 tickets escalated by Call Center for all service requests, disputes transactions and system errors related with daily KBZPay Operations by meeting SLA Manage and resolve tickets in accordance with the service parameters, policies and standard operation procedures (SOP) by ensuring zero error and in a timely manner Need to liaise with internal teams and other Business Units /Functions/ Partners Escalate all unresolved tickets to Level-3 and follow up to get resolution within given timescales Identify to be complete documents about collateral as per rules and regulations and procedure of Bank. Track & ensure timely processing of all the processes including chargebacks cycles Ensure to prepare & submission of all the exhibits, reports, ensure compliance with bank policy for all transaction processing Inform immediately the appropriate supervisor of any irregular issues or tickets Involve in UAT processes as per operational requirements and ad-hoc assigned tasks Handle other service requests which are received from various channels such as via emails Provide clear resolution which are easily interpretable by Contact Center team for effective communication to achieve customer satisfaction Prepare daily documents and maintain tickets’ summary for further references Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery All staff travelling allowance expense and office expense, advance payment and petty cash document claim process performing ,handling and reporting to line manager Handling office letter number processing flow and collecting all documents Arrange & check for ferry way plan request, checking and reporting to line manager for new employees. Working and performing related with office stationeries , ICT accessories and staff uniform Flexible to work on-shift assignments if required. Analysis of Customer Satisfaction vs. Dissatisfaction. Create an inspiring team environment with an open communication culture.

• Benefits: Bonus Ferry Provided

Posted: 03 Mar 2026

• Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. Perform quantitative and qualitative analysis to identify trends, patterns, and correlations. Collaborate with cross-functional teams to define data requirements and deliver actionable insights. Identify opportunities to enhance customer service processes, products, or policies through data analysis. Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores. Provide recommendations for operational improvements and efficiency based on data-driven insights. Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders. Prepare the comparison reports every quarter to monitor the service improvement Provide periodic reports. Other duties as assigned.

• Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support

Posted: 03 Mar 2026