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နောက်ထပ်အလုပ်ကမ်းလှမ်းချက်များရယူပါ
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စစ်၍ကြည့်သည်:
အလုပ်အမျိုးအစား
တည်နေရာ
လုပ်ငန်းအမျိုးအစား
လုပ်သက်အဆင့်
ဆုများ
အနိမ့်ဆုံး လစာ
Repat / Expat
အလုပ် 50 ခုရှာတွေ့ပါသည်။
စဉ်၍ကြည့်သည်
စဉ်၍ကြည့်သည်:
နောက်ထပ်အလားတူအလုပ်များ တင်သောအခါ သင့်အားအကြောင်းကြားပါလိမ့်မည်။
ကျေးဇူးပြု၍ အလုပ်သတိပေးချက်စာမျက်နှာတွင် သင့်အလုပ်သတိပေးချက်ကိုပြင်ပြီး ထပ်မံကြိုးစားပါ။
ATOM
- ရန်ကုန်တိုင်း
11 Apr 2024
Responsibilities As a Contact Center Training and Quality Specialist, he/she will be responsible for designing, implementing, and delivering training programs to new and existing contact center agents, as well as monitoring and evaluating their performance to maintain and enhance service level standards. Training Program Development and Training Delivery Develop comprehensive training materials, including manuals, presentations, and multimedia content, tailored to the specific needs of contact center agents. Design and implement training programs covering customer service techniques, product knowledge, communication skills, and relevant software/systems operation. Conduct engaging and interactive training sessions for new hires and existing agents. Align with the IT team for new agent’s onboarding process for Operation Support System requirements. Responsible to control Fixed Assets (Devices / Equipment) using in Contact Center Day to Day Operations. Quality Assurance and Reporting Develop and implement quality assurance processes and standards for evaluating customer interactions, including inbound, and outbound calls and chats (Digital Care). Monitor contact center activities to identify areas for improvement and address performance gaps. Conduct regular audits of agent interactions to ensure compliance with quality standards, regulatory requirements, and company policies. Performance Analysis and Reporting Analyze performance metrics and trends to assess the effectiveness of training programs and identify opportunities for improvement. Prepare and present reports on training outcomes, quality assurance findings, and recommendations for management review. Collaborate with a recruitment agency to develop action plans based on performance insights and drive continuous improvement initiatives. Training Evaluation and Feedback Conduct post-training evaluations to measure knowledge retention and skill proficiency and incorporate feedback into future training enhancements. Provide constructive feedback to agents on their performance, highlighting strengths and areas for development, and support their professional growth. Customer Satisfaction Score Able to Drive Contact Center’s overall CSAT Score to 90% & above and maximize the CSAT Survey Answer Rate as much as possible.
အကျိုးအမြတ်: Airtime Usage Medical Insurance Coverage Bonus Entitlement
တင်သောနေ့: 11 Apr 2024
Mega Lifesciences Ltd
09 Apr 2024
Prepare necessary document / record for daily departmental functions (Daily Invoice Summary, etc) Follow the Departmental SOP, Work Instruction, office procedures Check transactions in system and make correction if there is error, discrepancy or changes Collect / receive cash and cheque for van-sales and loan-sales from sales and marketing staff, customers. Reconcile customers’ outstanding with daily remittance / account transfer as per Bank Statement . Conduct receipt entry in system according to Daily Collection. Coordinate with depots for cash collection from customers in depot area (for specific product) Provide necessary document and make clarification for audit’s requirement
အကျိုးအမြတ်: - Food Allowance - Medical Benefit - Yearly salary increment. - Yearly bonus. - Child education allowance.
တင်သောနေ့: 09 Apr 2024
Myanmar International School Yangon
08 Apr 2024
Serves visitors by greeting, welcoming, and directing them appropriately. Notify personnel or visitor arrival Informs visitors by answering or referring inquiries. Provide school’s information enquiry by phone or in person Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Organize internal small events and prepare necessary arrangement Regular check on event calendar & e-mails (sent by management for staff meeting) Deal with school operational team Receive draft letter and translation Printing Browse and collect information from each school’s websites Ring them for more detailed data if needed, visit their campus if required Report to admission team and management
အကျိုးအမြတ်: Lunch Ferry
တင်သောနေ့: 08 Apr 2024
KM Terminal and Logistics Limited
Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and KM Terminal & Logistics Ltd. Be fully responsible for customer satisfaction by understanding Jobs (about Rail, Dry Ports and Warehousing) & Customers’ nature Proactively take responsibility as Customer Services Supervisor or Commercial Manager assigned such as 1) Collecting Rail Order Weekly from the existing customers in order to be full the Rail Wagons & 2) Calculation for Warehouse Storage Charges at Month End Able to Update Daily/Weekly activity report in Google Drive From. Able to coordinate phone calls and queries from both internal & external customers, suppliers. Able to use System for JOB activities about Rail/Dry Port & Warehousing services Responsive of day-to-day customers inquires form Sales and Marketing and coordinate with operations & fleet team to solve all challenges via incoming call and/or email. Maintain good relationship and network connections among customers, suppliers (eternal or internal organization) and other related parties Handling Customs Clarence Process with Venders and prepared PR for customs clearance Maintain an orderly workflow according to the priorities set by CS Supervisor / Commercial Manager Monitoring & coordinate both Warehouse & Dry Port / Fleet team for job process in action. Cooperate with finance & account to monitor AR invoice and follow up for payment and support monthly accrued report to HOD.
အကျိုးအမြတ်: As per company policy
RMA Myanmar
05 Apr 2024
o Work closely with Sales Team for rental reservation confirmation and related documents. o Issuing Invoices for Short Term Customers . o Prepare & Maintain daily Sales Report and submit in system./ Looking for outsource car rental suppliers . o Internal document processing o Manage office and vehicle supplies by taking care of physical goods and control sheet o Manage Booking Web Site o Flexible for working time when required for vehicle delivery/collection outside of working hours. o Taking rental resvervation and miximizing customers satisfaction.
အကျိုးအမြတ်: - Annual Bonus - Yearly increment - Ferry Provide - Health Insurance
တင်သောနေ့: 05 Apr 2024
Myanmar IFC Company Limited
04 Apr 2024
Responsibilities: Handle visa applications from start to finish, including receiving applications, verifying documentation, and entering data into the system accurately. Provide exceptional customer service to applicants by addressing inquiries, resolving issues, and maintaining a courteous and helpful demeanor at all times. Collaborate with team members to streamline processes, improve efficiency, and enhance the overall customer experience. Provide information and guidance to applicants on visa requirements, application procedures, and related matters.
အကျိုးအမြတ်: Year End Bonus
တင်သောနေ့: 04 Apr 2024
AGD Bank
03 Apr 2024
Drive force behind exceptional customer experience across all customer segments Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality Ensures communication is effectively delivered and appropriately addresses all customer concerns Review the conversations across all contact touchpoints to measure teams’ performance and track customer support quality Understand the key drivers of customer satisfaction, identify opportunities and determine strategies to improve service Contribute to call calibration sessions to evaluate performance Engage in customer listening to identify customer pain points and expectations Other duties assigned by Manager
အကျိုးအမြတ်: Provide Transportation
တင်သောနေ့: 03 Apr 2024
Juvenus
✅ တက္ကသိုလ်ဘွဲ့ရ (သို့) Diploma တစ်ခုခုရရှိထားသူ (အနည်းဆုံး အထက်တန်းအောင်) ဖြစ်ရမည်။ ✅ သက်ဆိုင်ရာနယ်ပယ်အတွင်း လုပ်ငန်းအတွေ့အကြုံရှိသူ(Aesthetic Clinic, Beauty Salon, Facial Spa, Hotel Reception တွင် လုပ်ငန်း အတွေ့အကြုံ အနည်းဆုံး (၂) နှစ်ရှိရမည်။ ✅ကွန်ပြူတာ Microsoft Work and Excel ကျွမ်းကျွမ်းကျင်ကျင်သုံးနိုင်ရမည်။ ✅ အလုပ်ချိန် Flexible and Long Hours လုပ်ကိုင်နိုင်သူဖြစ်ရမည်။ ✅ အင်္ဂလိပ်စကား ကျွမ်းကျင်စွာ ပြောဆိုနိုင်ရမည်။ ✅ ရုပ်ရည်သပ်ရပ်ပြေပြစ်၍ တကိုယ်ရည်သန့်ရှင်းမှု အထူးရှိသူဖြစ်ရမည်။ ✅အလှအပရေးရာနှင့် ဝန်ဆောင်မှုအပိုင်း အထူး စိတ်ဝင်စားမှုရှိသူဖြစ်ရမည်။ ✅အကျင့်စာရိတ္တ ၊ စိတ်ဓါတ်နှင့် စည်းကမ်းကောင်း သူ ဖြစ်ရမည်။
အကျိုးအမြတ်: 💰 Salary: Basic + Allowances + Incentives + Bonuses ( အခြေခံလုပ်ခလစာအပြင် အပို bonus နှင့် အခွင့်အရေးများ)
Thuriya Win Co.,Ltd (Nagar Pyan Tea)
02 Apr 2024
- Promotion Proposal မ်ားကို သက္ဆုိင္ရာ Supermarket မ်ားထံ တင္ေပးျခင္း - Supermarket, Hotel, Restarurant, မ်ားသုိ႔ အခ်ိန္မီ Delivery ပို႔ရန္ စီစဥ္ေဆာင္ရြက္ရျခင္း - ဆုိင္သစ္မ်ားရွုာေဖြ၍ သက္ဆုုိင္ရာ တာ၀န္ရွိသူမ်ားနွင့္ ခ်ိတ္ဆက္ရျခင္း ၊ ပစၥည္းမ်ားတင္ေရာင္းျခင္း အ တြက္ ညွိႏိႈင္းရျခင္း - Modern Trade, General Trade, Horeca အ ေရာင္းစာရင္းမ်ား ျပဳစုရျခင္း၊ - Return ပစၥည္းမ်ား၏ သက္တမ္းမ်ားကို စစ္ေဆးျခင္း - ပ်က္စီး ၊ ေပ်ာက္ဆံုးစာရင္း ၊ ၀င္ ထြက္စာရင္းမ်ားကုိ စစ္ေဆး စာရင္း သြင္းျခင္း
အကျိုးအမြတ်: - ယူနီေဖာင္း - ကားခ (သို႔) ဖယ္ရီ - အခ်ိန္ပိုေၾကးခံစားခြင့္ - နွစ္တိ္ုး ၊ လစာတိုး ၊ ရာထူးတိုး ခံစားခြင့္
တင်သောနေ့: 02 Apr 2024
Pet Planet Spa & Grooming
01 Apr 2024
Company Background: Pet Planert Spa & Grooming is a well knowned pet spa established since 2022 serving thousand of furry friends with excellent grooming services . We are known for our neat & great grooming service with well experienced professional groomers overwhelmed with warm atmosphere around the shop . Located together with our " Laika Pet Friendly Cafe " within the same compund give easy assess to our customers for great coffee & food . Job Description: - A candidate will need to have excellent customer service skills and able to handle cash transactions accurately and efficiently . Key Responsibilities include: This job requires operating cash handling , stocking shelves and providing customer services . Must love dogs & cats .
အကျိုးအမြတ်: Monthly bonus , Overtime payment , Accomodation if needed , Travel allowance
တင်သောနေ့: 01 Apr 2024
Myanmar Information Highway
29 Mar 2024
Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Follow up all complaints until customers get good services and are satisfied.
အကျိုးအမြတ်: Overtime Payment
တင်သောနေ့: 29 Mar 2024
KBZ Bank
- မန္တလေးတိုင်း
28 Mar 2024
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. The Team Leader's responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so Job Description Flexible to work on-shift assignments if required. Analysis of Customer satisfaction and dissatisfaction. Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Agents level Monitoring and site by site feedback. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishment. Encourage creativity and risk-taking. Suggest and organise team building activities. Do weekly Calibration with training team for better call quality management. Conduct call listening join sessions for overall call handling skill improvement. Show improvement in AHT and reduction in repeat. Support contact center operation team Quality improvement opportunities. Share Monthly performance improvement report and do assessment with Managers. Publish CSO wise Quality score.(Min 15 calls each)
အကျိုးအမြတ်: Quartely Bonus Uniform Ferry
တင်သောနေ့: 28 Mar 2024
Common Health Myanmar
26 Mar 2024
Overview Are you passionate about connecting people with services that can improve their lives? Are you excited to help families save money and access better healthcare? If so, working as a customer service lead with Common Health’s Myanmar country operation may be the next step in your career journey. We're a global company headquartered in the United States and working in Myanmar, and we believe technology can help to improve healthcare access for millions of people. Our team of doctors, technologists, and marketers have developed an exciting new product that can make a real difference for families in Myanmar. We need your help in bringing this service to the people who can benefit from it most. In doing this, you will not only start on a new career path -- you'll be helping families get better value out of their interactions with the healthcare sector. Ready to make a difference? Key Responsibilities Customer Support Operations: Oversee the daily operations of the customer service department to ensure world-class customer service to Common Health’s customers. Monitor response times and resolution rates, and take corrective actions as needed. Ensure prompt and courteous handling of customer inquiries, complaints, and escalations. Develop and implement strategies to improve efficiency and effectiveness of customer support processes. Establish and maintain excellent relationships and customers’ loyalty. Problem Resolution: Act as a point of contact for complex or sensitive customer inquiries. Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner. Work closely with other departments to address systemic issues impacting customer satisfaction. Implement quality assurance measures to ensure consistent service delivery. Review customer interactions and provide guidance on best practices and areas for improvement. Team Leadership and Management Supervise and mentor a team of customer service executives. Provide ongoing coaching and training to enhance team performance. Set performance goals and objectives for the team, and regularly monitor progress. Drive the team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction Hiring new customer service executives based on team requirements, standards and corporate direction Create a monthly duty roster for the customer services team. Conduct monthly, quarterly, and yearly performance and evaluations reviews. Communication and Collaboration Foster a collaborative work environment by promoting open communication and teamwork. Liaise with other departments to ensure alignment on customer service objectives and initiatives. Communicate customer feedback and insights to relevant stakeholders to drive continuous improvement. Create and deliver presentations, contribute to discussions and provide feedback and input on organizational initiatives in management meetings. Build a strong relationship with our product team to give a seamless and positive experience to our customer when ordering with us. Communication and Collaboration Foster a collaborative work environment by promoting open communication and teamwork. Liaise with other departments to ensure alignment on customer service objectives and initiatives. Communicate customer feedback and insights to relevant stakeholders to drive continuous improvement. Create and deliver presentations, contribute to discussions and provide feedback and input on organizational initiatives in management meetings. Build a strong relationship with our product team to give a seamless and positive experience to our customer when ordering with us. Reporting and Analysis Participate in monthly country calibration sessions Prepare and analyze reports on customer service metrics, such as response times, satisfaction scores, and resolution rates. Use data-driven insights to identify areas for improvement and implement actionable solutions. Provide regular updates to senior management on departmental performance and initiatives. Other tasks assigned by the line manager.
အကျိုးအမြတ်: -Competitive compensation and benefits. -SIM Card provided
တင်သောနေ့: 26 Mar 2024
Monitors performance of contact center and to construct standard operating procedure (SOP) for maximum customer satisfaction. Monitors customer service agents to ensure the customer experience is conforming to Contact Center guidelines. Executes quality assurance program to enhance quality service of contact center. Conducts call monitoring to help customer service agents to improve performance in contact center. Ensures customer service agents are keep abreast with latest banking product so that consistent message is given to customer. Fulfill to meet the QA monthly sample size target and report to Supervisor. Perform other duties as assigned. Align with operation team for updated information and SOPs. Support agents’ performance training with the cooperation of Training Team. Report immediately to management team for critical incident when QA auditing the calls.
အကျိုးအမြတ်: Quarterly bonus
Study in Malaysia
22 Mar 2024
The role of this position is to support the students who want to study overseas universities, specifically Malaysia, UK, USA, Canada, Switzerland, Australia universities. - Provide comprehensive consultation to clients regarding overseas education opportunities. - Assess clients' academic backgrounds, career goals, and personal preferences to recommend suitable educational programs and institutions. - Receive visitors, students in a cordial and appropriate manner. - Handles any enquiries, feedbacks, issue, complaints and requests from new and current students (through phone, email and social media) - Help students learn more about universities/colleges and programs and provide advice to help them make a final decision. - Handle and assist students’ academic documents, provide admission consultants, visa applications, documentation process, accommodation for abroad studying. - Collaborating with other educational institutions, community organizations. - Willing to participate in educational activities, events, seminars and webinars. - Other duties and responsibilities as required by management.
အကျိုးအမြတ်: Bonus + Commission Reward for over performance
တင်သောနေ့: 22 Mar 2024
Coca-Cola Pinya Beverages Myanmar
To achieve yearly NSR & PADE growth target and OI margin target. To achieve targeted TCCC’s basket incidence and market value share @ on premises channel. To achieve yearly volume UCs and GSR absolute target and growth target Routine business reviews, on time TTA agreements with pay for performance agreement and JBP signing with all key customers. Build and develop collaborative relationship between KO and Customer. Learn and implement Category Management & MT modules through MT Academy. Ability to analyse and interpret a broad range of trade and consumer’s data in order to develop and implement Trade Marketing activities and strategies. Monitor sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement. To develop self through OJT, domestic training and BIG MT Academy.
အကျိုးအမြတ်: Rewards for over performance
Mandalay Advertising Company
21 Mar 2024
Collaborate and work closely with the account management team Prepare account service-related documents such as data collection, proposals, meeting agendas, meeting reports, other client communications, correspondence and activations as necessary. Participate in and document discussions during client meetings and conference calls. Create and/or provide feedback on project estimates and timelines. Have the enthusiasm to work on content writing and social media Engage in promotional activations and outdoor activities File and process internal information as requested. Maintain current work-in-progress records and archives of past project information as appropriate. Liaise with internal teams to ensure proper pre-and post-campaign/production service
အကျိုးအမြတ်: •Rewards for over performance
တင်သောနေ့: 21 Mar 2024
AIA Myanmar
Position Objective: Support to Initiate policy servicing process flow Assist Implment Standard Operation Procedure of policy servicing Monitor and Handle daily servicing cases Continuous improvement mindset on servicing process Lead backend system testing Creative and Interactive Roles and Responsibilities: The incumbent is responsible to work closely with the end users and salesforce across all functional divisions/department to ensure the daily operations of all customer care related functions which includes among others after sales service. He/she has to lead policy servicing team to manage daily service request withn the agreed turn- around time. He/she is to support Assistant Manager , Customer Servicing to tackle, servicing request and complaints in timely manner and report to enhance best class service to member. Primary Responsibilities include among others: Initiate, update and implement Standard Operation Procedure of policy servicing process Handle daily (online/offline) policy servicing requests with predefined Turnaround Time Arrange meetings with other departments, collect operational information and record/distribute related minutes. Ready to provide service training to across all functional divisions/department if necessary Create servicing report of daily performance . Participate and assist to ensure team achieve KPI targets and team performance Provide necessary monthly servicing reports and other adhoc requests report. Follow up on the issues with cross functional team for servicing request and complaint handling. Escalate necessary complaints to business owners for action required Share information timely with the member care team Take part in system testing for better service flow and deliver best experience to customers Follow up service failures for fast recovery and closure of issues Assist on continuous improvement of Member Care Service Team by contributing for evolution of basic activites and identifying the different areas of improvement Assist with customer data extraction by doing clear cut data analysis To identify development and training needs of the talents if required.
အကျိုးအမြတ်: - Health Benefits - Sales Commission - Opportunity to own global shares through Employee Share Purchase Plan
Position Objective: Deliver the best quality of service to AIA customers via conduct survey, take feedback and action taken for continuous improvement. Tracking customer experiences across all functions and all touch points Roles and Responsibilities: Assist to oversee the process of conducting suverys related to all customer journey upon group guideline with targeted timeline. Analyze survey data, identify trends and collect all customers solictic feedback to align all cross functional department and necessary action taken to improve best experiences both internal and external customers. Close looping feedback calls to customers to investigate customer satisfaction level from survey. Aligning customer experience strategies and Identifying customer needs and taking proactive steps to maintain positive experiences. Weekly, Monthly and quarterly report provide to management team.
HAGL Myanmar
18 Mar 2024
• Welcoming or Directing guests and answering tenants needs. • Complying with procedures, rules and regulations on keeping a safe and clean area. • Answering the telephone; taking and relaying messages; providing information to callers. • Carry out other administrative duties such as copying, scanning, printing and faxing. • Handle incoming, outgoing calls, fax & business correspondence. • Handle the customer inquiry and complaints • Assist the tenants with required things & keep the working area neat & tidy. • Inform the security & cleaning team to make sure the office tower safe & clean. • Record daily complaints & report to Office Property Manager/CS Leader . • Perform other duties instructed by Office Property Manager/CS as required
အကျိုးအမြတ်: • Uniform • Meal Allowance • Transportation Allowance • Yearly Bonus • Long Services Award
တင်သောနေ့: 18 Mar 2024
Excellent Fortune Insurance Co.,Ltd
15 Mar 2024
Checking the payment request, advance Request, petty cash forms, Reimbursement Form and advance clearing form from all of departments according to the financial standards , procedure, and the SOP procedures Facilitating the system software using and IT systems that are being used properly for both of General and life insurance To operate and work the complete set of trial for the purpose of monthly of financial reports. To ensure receivable & payable all of companies and aware, control currency changes Preparation account heads must be in line with IFRS Assist with Tax and Internal & External Auditing process to Account Managers Preparation the FRD monthly report according to the IBRB procedures, policies and planning To build a team culture by working together with respective business Operate other duties ad hoc according to Finance and Account ‘s requirements
အကျိုးအမြတ်: - Attendance Allowance - Cost of Living Allowance - Group Life Insurance
တင်သောနေ့: 15 Mar 2024
Installation and configuring computer hardware operating system and applications. Monitor and maintain computer systems and networks. Support technical issues on LANs, WANs and other systems. Provide technical support for computer system, network and software issues. Deliver windows, office installation, email configuration. Provide IT support, supporting the roll-out of new applications including procedural documentation and relevant reports.
အကျိုးအမြတ်: - Attendance Allowance - Group Life Insurance - Cost of Living Allowance
Dai-ichi Life Insurance Myanmar Ltd.
This position will be responsible for the achievement of customer experience at DLEC (Dai-ichi Life Experience Centre) for all Dai-ichi Life customers, business partners and internal cross functional teams. Welcome the customers at DLEC and attend to their requirements for information or insurance services. Serve as the main point of contact for all customer matters associated with Operations. Able to manage administrative tasks professionally including documents submission and perform cash management such as bank depositing and balancing. Fully understand the customer’s requirements, and align with respective Operations team. Ensure timely response and satisfactory resolution of matters requiring the support, particularly from Operations. Coordinate with other Departments, as necessary, to ensure total resolution of the issues. Continually improve the customer experience by gathering feedback from partner(s) and customers, and gauge their satisfaction level. Strive for ‘Omotenashi’ service standards. Assist customers and agents in submitting insurance application, policy alteration, premium collection and claim forms. Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures. Able to handle inbound/outbound calls to customers regarding all activities in the insurance policy. Understand the company’s insurance policies and products and be able to explain to customers. Manage administrative tasks at DLEC. Additional duties as may be assigned from time to time.
MARGA GROUP
14 Mar 2024
1. Job Purpose The role of the Customer Service Specialist will be to assist the Customer Service Supervisor in managing Customer Service activities for " The Central" and to provide general support services to the senior management on all Customer Service-related issues. This will include ongoing Customer Service training for all " The Central" Property Management staff as well as any engaged outsource service providers. 2. Primary duties and responsibilities - Building good customer relations with residents, tenants and visitors - Implement customer service policies and procedures as directed by the Customer Service Supervisor - Assist the Customer Service Supervisor in communicating customer service standards - Assist the Customer Service Supervisor in achieving and maintaining of agreed customer service levels and standards - To assist the Customer Service Supervisor in directig daily operations of the customer service team - Review customer complaints - Track customer complaint resolution - Assist the Customer Service Supervisor in handling customer service issues - Assist the Customer Service Supervisor in implementing strategies to improve quality of service - Assist the Customer Service Supervisor and Property Executive as required
အကျိုးအမြတ်: Overtime Allowance Health and Life Insurance
တင်သောနေ့: 14 Mar 2024
13 Mar 2024
Coordinate for improving customers experience for the customers related events, campaigns and enhancing positive customers journey through effective communications. Follow up with cross functional teams to create memorable and engaging customer experience during the events and during campaign periods. Reporting on promotion campaigns metrics and results to Communication Manager Track the data required to review all communication touch points throughout customer journey. Preparing and implementing effective communication for complaints and resolutions. Communicate with potential partners for collaborating on customer loyalty programs. Report on the effectiveness of the loyalty program and plan for participation enhancement. Assist in all communication improvement intervention ensuring customer care when needed.
တင်သောနေ့: 13 Mar 2024
Serve as the company's primary point of contact for customers. Respond promptly to daily customer inquiries and collaborate with the operations team to resolve challenges via incoming calls and email. Cultivate and maintain strong relationships and network connections among customers, suppliers, sales, marketing, operations, finance, and other relevant stakeholders. Create and input job orders into the system and effectively communicate order instructions to the operations team within specified timelines. Prepare verification reports before issuing invoices and forward them to customers. Maintain comprehensive records of customer interactions, manage customer accounts, and ensure proper document filing. Take ownership of customer issues, follow up on problems, and provide viable solutions. Collaborate closely with the finance and accounting departments to monitor accounts receivable invoices, follow up on payments, and prepare accrual reports. When required, be prepared to visit and coordinate with ground operations as assigned.
SLG Education (SIS Myanmar)
12 Mar 2024
Answering phone calls in a polite and friendly manner, and also providing basic and accurate information. Greeting and answering any questions from visitors and delivering exceptional customer service assistance as per SIS standards and providing an overall welcoming environment. Ensure the reception area is tidy and presentable, with all necessary stationery and material (pens, forms, brochures, papers). Keep detailed and accurate records of visitor requests and of calls received. Directing existing parents to the student affairs and new leads/guest to marketing Ensuring to communicate directly to Marketing team for any incoming guest / leads while meeting the guest Ensuring the TV at the admissions office is ON, water is available at the guest table and brochures are clean and ready. Notify personnel of visitor arrival To provide Uniform to buyers and record To provide Uniform record list to Finance monthly Arrange travel and accommodations and prepare invoices as needed To assist with ad hoc tasks and others assigned by the management
အကျိုးအမြတ်: • Ferry Way Provided • Saturday and Sunday off
တင်သောနေ့: 12 Mar 2024
11 Mar 2024
တင်သောနေ့: 11 Mar 2024
Customer Service Officer for Mandalay Understanding of customer satisfaction with service centric minded. Delivering with high level of customer service with online solution. The main duty of Centralized Operations Officer will be responsible for providing excellent Staff/Internal Customers queries in different channels at Helpdesk such as incoming calls/ outbound calls, email and helpdesk as per daily productivity target and guidelines. KEY RESPONSIBILITIES Handle Staff/Internal Customers queries, requests and complaints via any channel (Email / Web based interactions in addition to Phone Calls) Answer all calls according to standard operating procedures and call handling scripts. Follow up and resolve Staff/Internal Customers complaints Provide Staff/Internal Customers with accurate product and service information and proper call handling soft skills. Up to date learning and research requiring information using available resources provided Identify, highlight and escalate priority issues and VOCs to Superior. Escalate or route calls to appropriate superior when necessary. Document and tag all call category types information according to standard operating procedures in CRM. Able to hit the daily productivity target basis on duty assigned per channel. Effective knowledge and usage of systems used in resolving customer’s requests or complaints. Work with positive mind set, respect and teamwork. Flexible to work on-shift assignment if required.
အကျိုးအမြတ်: Bonus + Uniform
10 Mar 2024
To maintain the KBZ Trust’s cash accounts, EOD, client communications, monthly reporting and to assist in client provided document reviews. The role holder is also responsible for supporting to Trust Operations Manager for daily operation process. Perform account opening, closing and maintenance, monitoring transaction of Trust’s Accounts which related to deposit, transfer, daily disbursements and cheque and vouchers writing. Report daily account activity and Daily EOD balances to the Trust Operations Manager. Perform all Core Banking entries and the sending and retrieving of client information, including collateral held under Trust as requested. Help the Trust Operations Manager including collateral management, fund intake and document review (for example – checking documents for new accounts opening process). Help the Trust department with client communications including drafting of official letters and drafting of meeting minutes. Organizing Fees collection for client accounts and summarizing payments. Running daily operation Very Energetic, Enthusiastic and Eager to Learn. Excellent skills in Excel and MS Word Skills a must.
အကျိုးအမြတ်: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
တင်သောနေ့: 10 Mar 2024