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KBZ Bank
- . Yangon .
Today
This position is responsible for ensuring proper check and balance approach for inward/outward processes and all documentary collections handling import documents and export documents. Handle import documents or export documents. Ensure proper check and balance approach for inward/outward processes. Perform AML/CFT check, follow, monitor and control all operational risks. Preparation/ Verification of SWIFT messages. Prepare internal/regulatory reports as per the requirement and provide those reports in a timely manner. Advise customers for all trade related transactions and also Liaise with other departments in relation to transactions being handled Attend to customers’ enquiries and resolving complaints. Support to Day to day through input of transactions on banking system(s) in line with business origination Ensure to follow and act in accordance with the data retention policy Occasionally perform any ad-hoc duties assigned by immediate supervisor. Flexible and available for a regular work and non-regular work (evenings and weekends) schedule as necessary.
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Posted: Today
SCT COMPANY LIMITED
- Yangon
04 May 2024
Answer, transfer, screen and point phone calls appropriately Document and record customer details, and complaints Receive and handle inbound customer orders, queries and complaints Customer orders follow up Daily Expense process for all Employee Maintain good working relationships with clients/customer
Benefits: Yearly Bonus
Posted: 04 May 2024
Osotspa Myanmar Co.,Ltd
02 May 2024
Perform the daily "order processing process" : start from order capture until delivery to customers Co-ordinate with sales and AR for credit released on-time Ensure product fulfillment by following up stock in order to fulfil the order Co-ordinate to solve delivery issues with relevant departments (Sales, Distribution, Customers) Manage special requirement according to business e.g. transition, promotional item, Quota management, Batch allocation Regularly 'Monitor orders to ensure that all transactions created are corrected and completed with all mandatory requirements. Ensure housekeeping of the “pending/undelivered orders” and on-time order processing. Support the Sales team providing information such as daily order tracking, stock outlook, order amendments
Benefits: Ferry Provided
Posted: 02 May 2024
- NayPyiTaw
A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. The Team Leader's responsibilities are to ensure individual advisors are performing against targets, while reviewing their performance and coaching them to do so Job Description Flexible to work on-shift assignments if required. Analysis of Customer satisfaction and dissatisfaction. Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Agents level Monitoring and site by site feedback. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishment. Encourage creativity and risk-taking. Suggest and organise team building activities. Do weekly Calibration with training team for better call quality management. Conduct call listening join sessions for overall call handling skill improvement. Show improvement in AHT and reduction in repeat. Support contact center operation team Quality improvement opportunities. Share Monthly performance improvement report and do assessment with Managers. Publish CSO wise Quality score.(Min 15 calls each)
Benefits: Quartely Bonus Uniform Ferry
Ooredoo Myanmar
ROLE ACCOUNTABILITIES Essential Job Functions Monitoring and tracking all aspects of collection and bad debt (Mobile, Fixed, FTTH and so on) Preparation and deliver of collection related document (Form 31, Invoices for withholding tax) to customers on timely manner Work and manage with across over appointed collection agencies to make sure all the agreed process (collection, Banking in, etc..) are aligned and under control. Provide necessary information to finance for customer payment Align and calculate for service credit refund and take approval and align with customer Implement and align process and policies for collection and payment such as notification, dunning, barring, and so on. Provide bad debt and collection reports on regular basis and ad-hoc analysis reports Addressing ongoing customer complaints concerning collection experience and issues. Non-essential Job Functions Work closely with billing team to create the process and policies that contribute to accurate Billing Hold a regular meeting with respective team to follow up for the collection and bad debt Develop themselves – both in their technical knowledge and personal sales and leadership skills. Other tasks asked of you by management that are reasonable and appropriate. Liaise with other team and department to ensure effective operation for bad debt and collection
Benefits: Meal allowance Ferry Arrangement Ooredoo Employee SIM with plan
GRAND GUARDIAN NIPPON LIFE INSURANCE
Support for insurance procedures Support for after service for customer Various liaison operations between HQ and Sales Branch LPO salary calculation based on sales performance Performance and activity management of LPO, Face to Face branches and the whole channel Furniture and fixtures management in the Sales Branch
Benefits: Fixed Salary Staff Welfare
New Sky Travel
1.Handling domestic and international ticketing. 2.Daily ticket issue report, airline schedule and air fare updating. 3.Comply with all ariline booking policies and procedures (i.e answering telephone inquries, page massage chart box, pre-flight checks, issuing tickets, reissue, refunds, halding customer issue, etc.). 4.Awareness of airlines promotion and updated news. 5.Other administrative tasks as necessary.
Benefits: Incentive Target Yearly Bonus OT Allowance Transportation allowance
Dai-ichi Life Insurance Myanmar Ltd.
This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers. Provide services to customers through technology or in person, communicating to them about the company’s services and products. Identify customers’ needs and provide solutions and/or alternatives to continually improve the customer experience by gathering feedback from partner(s) and customers and gauge their satisfaction level. Strive for ‘Omotenashi’ service standards. Maintain strong clientele relationship with customers and handle inbound/outbound calls to customers regarding all activities in the insurance policy. Able to manage administrative tasks professionally including documents submission and perform cash management such as bank depositing and balancing. Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures. Record all conversations with clients with details of inquiries or complaints and action steps that were taken and perform reporting / analyzing and creating for required process. Provide cross support to other functions and coordinate with other Departments, as necessary, to ensure total resolution of the issues. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements. Provide routine reports to appropriate company managers about achievements and improvements planned to address prevalent deficiencies. Additional duties as assigned.
Benefits: Rewards for over performance
ATOM
30 Apr 2024
Job Scope This position is to coordinate with other functions to reach effective customer journey and continuously assess and report on the results of campaigns and implement improvements where necessary. Principle Accountabilities: Manage upselling & cross selling of products. Reduce customer churn and increase customer usage by implementing win-back programs. Pack penetration & Pack Renewal program Analysis of usage, User, Revenue & campaigns Design Customer communication for different channels Coordination with various functions for purchase & customer journey effectiveness UAT (User Acceptance Test, Validation)
Benefits: Airtime Usage Medical Insurance Coverage Bonus Entitlement
Posted: 30 Apr 2024
City Depot
29 Apr 2024
Job Description -Interior Decorative လုပ်ငန်းသုံးပစ္စည်းများရောင်းချရမည်။ -Show Room Retail Sales ရောင်းချရမည်။ - Customer များအား စိတ်ရှည်ရှည်ဖြင့် ပစ္စည်းအကြောင်း ရှင်းပြရောင်းချနိုင်ရမည်။ - Customer Complaint များ ရှိပါက စိတ်ရှည်ရှည်ဖြင့် ဖြေရှင်းတတ်သူဖြစ်ရမည်။ - ဖုန်းခေါ်ဆိုမှုများကို ယာဥ်ကျေးဖော်ရွေစွာ ဖြေကြား၍ Order များ လက်ခံနိုင်ရမည်။
Benefits: # အလုပ်ချိန် - မနက် 8:15 မှ ညနေ 5:15 ထိ (တနင်္လာနေ့ မှ စနေနေ့) # အလုပ်နေရာ - တောင်ဥက္ကလာပမြို့နယ် #ရုံးပိတ်ရက် - တနင်္ဂနွေ နှင့် အစိုးရရုံးပိတ်ရက်
Posted: 29 Apr 2024
- Mandalay
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline. Generate daily, weekly, and monthly reports to keep the line manager informed about team progress and metrics. Lead a group of professionals, fostering a collaborative team environment, and enhancing team performance through effective management practices. Work closely with the line manager to implement strategies for team improvement. Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution Resolve any business or technical challenges that team members may face Highlight critical issues to reporting manager and others related team whenever necessary Coordinate with branches & VC/Function for proper support to category customers issues Be flexible working on assigned shifts and OT Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery
Benefits: Quarterly Bonus
MPT - Myanma Posts & Telecommunications
24 Apr 2024
> To manage the Call Center System Related Taks/Activities to finish within targeted timeline without any error or service impact > To collect the functional requirements from the Contact Center System users to prepare technical documentation such as PRD in Improving system capabilities and maintain System change records > To support to define product/systems/services requirement (SRS,FRS, PRD...) by cooperating with relavent stakeholders > To coordinate key activities with IT team, conduct key User Acceptance Testing (UAT) activities and test development scenario, to ensure that Customer Service’s related systems are developed according to predefine scopes of work and meet business users’ requirements. > To support technical aspects of Contact Center System’s Projects and initiatives > To perform the Routine operations and auto outbound call projects > To analyze and improve IVR functions >To collect system data and analyze them for planning and optimization of call center operation. > To maintain, follow up and feedback for stability of systems used in Contact Center by working with respective technical team and respective stakeholders > To collaborate with internal/external stakeholders to identify the improvement of systems and processes of Customer Service operations. > To support to solves the issues related to Contact Center System functions & Computers
Benefits: *Ferry Transport *Health Insurance *Performance Bonus
Posted: 24 Apr 2024
Capital Diamond Star Group (CDSG)
Called and Received of Order from dealers and sales team. Provide customer information for confirmed order and delivery status to dealers. Confirmation of goods is received by Dealer as per the invoice. Communicate to logistic team for delivery order to Finance and MM/NSM. Maintain confidentiality of company information for stock inventory, any changes in price (before official announce), discount and commission. Critically check for inventory in all the Aventine’s warehouses before cancellation of any order to the dealer. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and inform to National Sales Manager and Finance.
Benefits: Benefit will be provided according to company's policy.
Industrial and Commercial Bank of China (ICBC)
Job Description: - Evaluate new clients, structure credit facilities, perform credit assessment, cash flow projections and loan documentations - Build and develop relationship with selected Corporate Banking clients - Preparing lending agreements - Perform KYC check with full diligence, adhere to compliance procedures and reporting in accordance with the bank’s framework - Monthly due diligence report and risk review for existing loan customers - Coordinate and attend to reporting requests or information from head office when such information is requested - Any other tasks or duties assigned by Head of Department or Company from time to time
Benefits: (1) Competitive salary package, bonus (2) Meal and travel allowance (3) Overtime payments (4) Rewards for over performance
23 Apr 2024
The role is responsible for overall KBZPay Related Query, Requests and including resolution and escalation of all related complaints within specific timeline. Single point of contact for territory/ branches related to KBZPay daily operations To resolve any KBZPay related requests or complaints with end to end follow up coming from different channels. Eg., Call, Email etc Handle all service requests in accordance with the service parameters, policies and standard operation procedures (SOP) in a timely manner Understand about all process of issues escalation Get in-touch with branches & KBZPay centres, create relationships and if any issues, escalate to respective teams for resolution Resolve any business or technical challenges that TSO may face Highlight critical issues to reporting manager and others related team whenever necessary Coordinate with branches & VC/Function for proper support to category customers issues Be flexible working on assigned shifts and OT Respond positively to any new initiatives that are brought into practice making sure they become part of better customer experience service delivery
Posted: 23 Apr 2024
The Verification Specialist is a member of the KYC department responsible for opening, amending, reviewing and approve/reject new/old customer digital Acquisition according to established policies and procedures. The Verification Specialist should also review customer’s transactions to detect and report either proposed or completed unusual transactions leading to operational risk. Flexible to work on-shift assignment if required. Meet daily KYC verification, productivity. Meet Quality score. Set clear team goals. Always have positive mindset and contribute to teams’ overall performance. Ensure accuracy of KYC field validation, KYC edits, upgrade – downgrade, approve, rejection, freezing etc., Follow all regulatory guidelines and internal SOP for verification process. Raise alarm if there is any common problem faced due to recent changes in product flow which impacts customers. Ensure task are completed on time as per instructions given by team leaders and process guideline. Have regular performance check with team leader and exchange improvement ideas. Support in BCP and other crisis management to run operation smoothly and support fellow team members. Follow HR guideline, code of Conduct and other operational policies.
This role holder is responsible for evaluating, authorizing, or recommend approval of unsecured credit loans. Advise borrowers/branches on financial status and methods of payments Have a good understanding of lending procedures and customer service experience. Approve loans within specified limits and refer loan applications outside those limits to management for approval. Analyse applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Review and update credit and loan files in the system. Work with junior underwriters to identify their submitted documents and to find ways of reaching to get the defined target. Prepare and submit daily and monthly Loan Approval reports to VCGMA.
Benefits: Bonus
Benefits: Bonus Sat, Sun and public Holidays Off
Phee Group Of Companies
Responsible as a center point for nominated overseas network agents to handle shipments To receive queries (RFQ) from customers and overseas agents To check with internal Network Team for new Network agents To send quotations to customers and overseas agents To inform booking to nominated agents for approval, accept booking and monitor HBL/MBL process To check cargo making it ready for shippers and monitor sailing schedules To follow up necessary VGM cut-off, booking cut-off, shipping instructions and to inform pre-alerts to overseas agents To follow the detailed SOP and system handling based on the assigned account To create job in overseas agent system (if any) To handle billing and job file closing processes
Benefits: * Bonus * Mobile phone allowance
Tumil Holdings Limited
22 Apr 2024
Listento team member's feedback and resolve any issue or conflict Flexible to work shift assignment Discover training needs and provide coaching Conduct call listening join sessions for overall call handling skill improvement
Benefits: 2 days off day Ferry Provide
Posted: 22 Apr 2024
11 Apr 2024
Responsibilities As a Contact Center Training and Quality Specialist, he/she will be responsible for designing, implementing, and delivering training programs to new and existing contact center agents, as well as monitoring and evaluating their performance to maintain and enhance service level standards. Training Program Development and Training Delivery Develop comprehensive training materials, including manuals, presentations, and multimedia content, tailored to the specific needs of contact center agents. Design and implement training programs covering customer service techniques, product knowledge, communication skills, and relevant software/systems operation. Conduct engaging and interactive training sessions for new hires and existing agents. Align with the IT team for new agent’s onboarding process for Operation Support System requirements. Responsible to control Fixed Assets (Devices / Equipment) using in Contact Center Day to Day Operations. Quality Assurance and Reporting Develop and implement quality assurance processes and standards for evaluating customer interactions, including inbound, and outbound calls and chats (Digital Care). Monitor contact center activities to identify areas for improvement and address performance gaps. Conduct regular audits of agent interactions to ensure compliance with quality standards, regulatory requirements, and company policies. Performance Analysis and Reporting Analyze performance metrics and trends to assess the effectiveness of training programs and identify opportunities for improvement. Prepare and present reports on training outcomes, quality assurance findings, and recommendations for management review. Collaborate with a recruitment agency to develop action plans based on performance insights and drive continuous improvement initiatives. Training Evaluation and Feedback Conduct post-training evaluations to measure knowledge retention and skill proficiency and incorporate feedback into future training enhancements. Provide constructive feedback to agents on their performance, highlighting strengths and areas for development, and support their professional growth. Customer Satisfaction Score Able to Drive Contact Center’s overall CSAT Score to 90% & above and maximize the CSAT Survey Answer Rate as much as possible.
Posted: 11 Apr 2024
Mega Lifesciences Ltd
09 Apr 2024
Prepare necessary document / record for daily departmental functions (Daily Invoice Summary, etc) Follow the Departmental SOP, Work Instruction, office procedures Check transactions in system and make correction if there is error, discrepancy or changes Collect / receive cash and cheque for van-sales and loan-sales from sales and marketing staff, customers. Reconcile customers’ outstanding with daily remittance / account transfer as per Bank Statement . Conduct receipt entry in system according to Daily Collection. Coordinate with depots for cash collection from customers in depot area (for specific product) Provide necessary document and make clarification for audit’s requirement
Benefits: - Food Allowance - Medical Benefit - Yearly salary increment. - Yearly bonus. - Child education allowance.
Posted: 09 Apr 2024
Myanmar International School Yangon
08 Apr 2024
Serves visitors by greeting, welcoming, and directing them appropriately. Notify personnel or visitor arrival Informs visitors by answering or referring inquiries. Provide school’s information enquiry by phone or in person Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Organize internal small events and prepare necessary arrangement Regular check on event calendar & e-mails (sent by management for staff meeting) Deal with school operational team Receive draft letter and translation Printing Browse and collect information from each school’s websites Ring them for more detailed data if needed, visit their campus if required Report to admission team and management
Benefits: Lunch Ferry
Posted: 08 Apr 2024
KM Terminal and Logistics Limited
Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and KM Terminal & Logistics Ltd. Be fully responsible for customer satisfaction by understanding Jobs (about Rail, Dry Ports and Warehousing) & Customers’ nature Proactively take responsibility as Customer Services Supervisor or Commercial Manager assigned such as 1) Collecting Rail Order Weekly from the existing customers in order to be full the Rail Wagons & 2) Calculation for Warehouse Storage Charges at Month End Able to Update Daily/Weekly activity report in Google Drive From. Able to coordinate phone calls and queries from both internal & external customers, suppliers. Able to use System for JOB activities about Rail/Dry Port & Warehousing services Responsive of day-to-day customers inquires form Sales and Marketing and coordinate with operations & fleet team to solve all challenges via incoming call and/or email. Maintain good relationship and network connections among customers, suppliers (eternal or internal organization) and other related parties Handling Customs Clarence Process with Venders and prepared PR for customs clearance Maintain an orderly workflow according to the priorities set by CS Supervisor / Commercial Manager Monitoring & coordinate both Warehouse & Dry Port / Fleet team for job process in action. Cooperate with finance & account to monitor AR invoice and follow up for payment and support monthly accrued report to HOD.
Benefits: As per company policy
RMA Myanmar
05 Apr 2024
Work closely with Sales Team for rental reservation confirmation and related documents. Issuing Invoices for Short Term Customers . Prepare & Maintain daily Sales Report and submit in system./ Looking for outsource car rental suppliers . Internal document processing Manage office and vehicle supplies by taking care of physical goods and control sheet Manage Booking Web Site Flexible for working time when required for vehicle delivery/collection outside of working hours. Taking rental resvervation and miximizing customers satisfaction.
Benefits: - Annual Bonus - Yearly increment - Ferry Provide - Health Insurance
Posted: 05 Apr 2024
Myanmar IFC Company Limited
04 Apr 2024
Responsibilities: Handle visa applications from start to finish, including receiving applications, verifying documentation, and entering data into the system accurately. Provide exceptional customer service to applicants by addressing inquiries, resolving issues, and maintaining a courteous and helpful demeanor at all times. Collaborate with team members to streamline processes, improve efficiency, and enhance the overall customer experience. Provide information and guidance to applicants on visa requirements, application procedures, and related matters.
Benefits: Year End Bonus
Posted: 04 Apr 2024
Juvenus
03 Apr 2024
✅ တက္ကသိုလ်ဘွဲ့ရ (သို့) Diploma တစ်ခုခုရရှိထားသူ (အနည်းဆုံး အထက်တန်းအောင်) ဖြစ်ရမည်။ ✅ သက်ဆိုင်ရာနယ်ပယ်အတွင်း လုပ်ငန်းအတွေ့အကြုံရှိသူ(Aesthetic Clinic, Beauty Salon, Facial Spa, Hotel Reception တွင် လုပ်ငန်း အတွေ့အကြုံ အနည်းဆုံး (၂) နှစ်ရှိရမည်။ ✅ကွန်ပြူတာ Microsoft Work and Excel ကျွမ်းကျွမ်းကျင်ကျင်သုံးနိုင်ရမည်။ ✅ အလုပ်ချိန် Flexible and Long Hours လုပ်ကိုင်နိုင်သူဖြစ်ရမည်။ ✅ အင်္ဂလိပ်စကား ကျွမ်းကျင်စွာ ပြောဆိုနိုင်ရမည်။ ✅ ရုပ်ရည်သပ်ရပ်ပြေပြစ်၍ တကိုယ်ရည်သန့်ရှင်းမှု အထူးရှိသူဖြစ်ရမည်။ ✅အလှအပရေးရာနှင့် ဝန်ဆောင်မှုအပိုင်း အထူး စိတ်ဝင်စားမှုရှိသူဖြစ်ရမည်။ ✅အကျင့်စာရိတ္တ ၊ စိတ်ဓါတ်နှင့် စည်းကမ်းကောင်း သူ ဖြစ်ရမည်။
Benefits: 💰 Salary: Basic + Allowances + Incentives + Bonuses ( အခြေခံလုပ်ခလစာအပြင် အပို bonus နှင့် အခွင့်အရေးများ)
Posted: 03 Apr 2024
Thuriya Win Co.,Ltd (Nagar Pyan Tea)
02 Apr 2024
- Promotion Proposal မ်ားကို သက္ဆုိင္ရာ Supermarket မ်ားထံ တင္ေပးျခင္း - Supermarket, Hotel, Restarurant, မ်ားသုိ႔ အခ်ိန္မီ Delivery ပို႔ရန္ စီစဥ္ေဆာင္ရြက္ရျခင္း - ဆုိင္သစ္မ်ားရွုာေဖြ၍ သက္ဆုုိင္ရာ တာ၀န္ရွိသူမ်ားနွင့္ ခ်ိတ္ဆက္ရျခင္း ၊ ပစၥည္းမ်ားတင္ေရာင္းျခင္း အ တြက္ ညွိႏိႈင္းရျခင္း - Modern Trade, General Trade, Horeca အ ေရာင္းစာရင္းမ်ား ျပဳစုရျခင္း၊ - Return ပစၥည္းမ်ား၏ သက္တမ္းမ်ားကို စစ္ေဆးျခင္း - ပ်က္စီး ၊ ေပ်ာက္ဆံုးစာရင္း ၊ ၀င္ ထြက္စာရင္းမ်ားကုိ စစ္ေဆး စာရင္း သြင္းျခင္း
Benefits: - ယူနီေဖာင္း - ကားခ (သို႔) ဖယ္ရီ - အခ်ိန္ပိုေၾကးခံစားခြင့္ - နွစ္တိ္ုး ၊ လစာတိုး ၊ ရာထူးတိုး ခံစားခြင့္
Posted: 02 Apr 2024
Pet Planet Spa & Grooming
01 Apr 2024
Company Background: Pet Planert Spa & Grooming is a well knowned pet spa established since 2022 serving thousand of furry friends with excellent grooming services . We are known for our neat & great grooming service with well experienced professional groomers overwhelmed with warm atmosphere around the shop . Located together with our " Laika Pet Friendly Cafe " within the same compund give easy assess to our customers for great coffee & food . Job Description: - A candidate will need to have excellent customer service skills and able to handle cash transactions accurately and efficiently . Key Responsibilities include: This job requires operating cash handling , stocking shelves and providing customer services . Must love dogs & cats .
Benefits: Monthly bonus , Overtime payment , Accomodation if needed , Travel allowance
Posted: 01 Apr 2024
Myanmar Information Highway
29 Mar 2024
Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Follow up all complaints until customers get good services and are satisfied.
Benefits: Overtime Payment
Posted: 29 Mar 2024