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Call Center Operator

ဖုန်းဖြင့်ဝန်ဆောင်မှုပေးသူ | Call Center, Telephone Operator
Ace Data Systems Co.,Ltd

Call Center Operator

ဖုန်းဖြင့်ဝန်ဆောင်မှုပေးသူ | Call Center, Telephone Operator
1 Post
Ace Data Systems Co.,Ltd
1 Post
Verified
Hlaing | Yangon
Full Time
Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced

Job Function

Customer Service, Support
Job DescriptionPosted: 5 days ago

-The Call Center Operator is responsible for handling customer inquiries, providing accurate product and service information, properly recording all customer details in the system, and ensuring a positive customer experience. This role serves as the primary communication channel between customers and the company

Open To :

Female

Job Requirements

• Must handle incoming customer calls and provide accurate information on company products and services.

• Responsible for recording complete and correct customer information in the system.

• Able to follow call scripts, procedures, and quality standards to ensure excellent service.

• Must conduct follow-up calls and escalate issues to supervisor when necessary.

• Required to support outbound calling tasks such as reminders or customer updates.

• Must be able to maintain a positive, service-oriented attitude promptly.

• Required to work onsite at the office from 9:00 AM to 6:00 PM and provide support outside office hours if required.

• Minimum 1 year of customer service or call center experience (fresh graduates also welcome).

• Good communication, listening, and problem-solving skills.

• Ability to learn product knowledge quickly and adapt to operational changes.

• Basic computer skills (email, MS Office, Issue Tracking System, CRM system).

• Must be able to work in shifts or weekends based on operational needs.

What We Can Offer

Benefits

- Attractive salary package
- Rewards for over performance

Highlights

-

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Smart Public Safety Solutions
Design, implement and maintain Safe City Infrastructure for major Cities
Design, implement and maintain CCTV and Access Control Systems for Buildings and Campuses

Smart Governance Solutions
Design, implement and maintain Public Service Solutions using PPP Model

Smart Supply-Chain Solutions
Design, implement and maintain Warehouse Management Solutions and Logistic and Delivery Solutions

Smart Terminal Solutions
Design, implement and maintain Terminal Operation Systems and Port EDI Systems

Smart Manufacturing Solutions
Design, implement and maintain Smart Factories and Warehouses

Robotic and Automation Solutions
Automate manufacturing and business processes using Robotic, RPA and AI

Software Development and System Integration Services
Conduct Software Development and System Integration mainly for BFIS Sector, Logistic and Distribution Sector, Agriculture Sector, HealthCare Sector and Education Sector

Offshore/Outsourcing Services
Provide Offshore/Outsourcing Services under Fixed Cost/Time-and-Material/Laboratory Schemes

IT Infrastructure and Cyber Security Solutions and Services
Design, implement and maintain Data Center Facilities
Design, implement and maintain Nation-wide Enterprise Network Infrastructure
Design, implement and maintain Cloud Computing Infrastructure
Provide Cyber Security Solutions

IT Education Services
Provide Vocational Training to produce IT Professionals for IT Industry

e-Commerce
Co-create and co-invest several e-Commerce Platforms and Services

Business Consultation Services
Provide Digital Transformation Consultation and Business Innovation Consultation
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