• Must handle incoming customer calls and provide accurate information on company products and services.
• Responsible for recording complete and correct customer information in the system.
• Able to follow call scripts, procedures, and quality standards to ensure excellent service.
• Must conduct follow-up calls and escalate issues to supervisor when necessary.
• Required to support outbound calling tasks such as reminders or customer updates.
• Must be able to maintain a positive, service-oriented attitude promptly.
• Required to work onsite at the office from 9:00 AM to 6:00 PM and provide support outside office hours if required.
• Minimum 1 year of customer service or call center experience (fresh graduates also welcome).
• Good communication, listening, and problem-solving skills.
• Ability to learn product knowledge quickly and adapt to operational changes.
• Basic computer skills (email, MS Office, Issue Tracking System, CRM system).
• Must be able to work in shifts or weekends based on operational needs.
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