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နောက်ထပ်အလုပ်ကမ်းလှမ်းချက်များရယူပါ
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KBZ Bank
QA Assistant (Call Center )
လုပ်သက်အဆင့်
အလုပ်အမျိုးအစား
Monitors performance of contact center and to construct standard operating procedure (SOP) for maximum customer satisfaction.
Monitors customer service agents to ensure the customer experience is conforming to Contact Center guidelines.
Executes quality assurance program to enhance quality service of contact center.
Conducts call monitoring to help customer service agents to improve performance in contact center.
Ensures customer service agents are keep abreast with latest banking product so that consistent message is given to customer.
Fulfill to meet the QA monthly sample size target and report to Supervisor.
Perform other duties as assigned.
Align with operation team for updated information and SOPs.
Support agents’ performance training with the cooperation of Training Team.
Report immediately to management team for critical incident when QA auditing the calls.
အခွင့်အရေးရှိသူ :
လိုအပ်သောအရည်အချင်း
Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies / Administration / Management, Finance / Accountancy /Banking or equivalent.
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Proficient in relevant computer applications, good data entry and typing skills (both English & Myanmar)
At least 2 year(s) of working experience in contact center is required for this position.
Experience working as QA Analyst in call center is compulsory.
Banking experience is an advantage
What We Can Offer
အကျိုးအမြတ်
ထူးခြားချက်များ
အခွင့်အလမ်းများ
Expected Salary ?
Are You graduated?
Do you live in Yangon?
Do You have QA experience in call center ?
နောက်ထပ်အလားတူအလုပ်များ
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