Receptionist / Cashier Job Description

Dialysis Center

Position Title              : Receptionist / Cashier

Department                : Front Office / Administration Department

Reports To                 : Center Manager / Admin Manager

Location                     : Dialysis Center

Employment Type     : Full-Time

Job Summary

The Receptionist / Cashier is responsible for managing front desk operations, patient registration, appointment scheduling, billing transactions, and providing professional customer service to patients and visitors. This role ensures smooth administrative and financial operations at the dialysis center.

Key Skills

* Customer service excellence

* Cash handling and billing accuracy

* Communication and interpersonal skills

* Organizational and administrative skills

* Record keeping and documentation

* Attention to detail

* Problem-solving ability

Working Conditions

* Full-time duty with shift rotation if required.

* Work is performed in a professional healthcare front-office environment.

* Must maintain professionalism, confidentiality, and patient service standards at all times.

Key Responsibilities

Reception Responsibilities

* Welcome and assist patients, family members, and visitors professionally.

* Register new patients and update existing patient records accurately.

* Schedule, confirm, and manage patient appointments.

* Answer phone calls and respond to inquiries promptly and professionally.

* Direct patients and visitors to appropriate departments or staff members.

* Maintain organized patient files and documentation.

* Handle incoming and outgoing correspondence.

Cashier Responsibilities

* Process patient payments, receipts, and billing transactions accurately.

* Issue official receipts and maintain payment records.

* Verify billing details and payment information.

* Prepare daily cash collection reports and reconcile transactions.

* Coordinate with the finance/accounting department regarding payments and records.

* Maintain confidentiality of financial and patient information.

Administrative Responsibilities

* Maintain front desk supplies and office materials.

* Assist with administrative documentation and filing tasks.

* Prepare daily patient attendance and registration reports.

* Support management with clerical duties as assigned.

* Ensure compliance with center policies, SOPs, and administrative procedures.

Customer Service Responsibilities

* Provide excellent customer service to patients and visitors.

* Handle patient complaints or concerns professionally and escalate when necessary.

* Maintain a professional and welcoming front office environment.

* Communicate effectively with patients regarding appointments, billing, and center services.

Qualifications

* Diploma or Bachelor’s degree in Business Administration, Accounting, or related field preferred.

* Previous experience in reception, cashier, customer service, or healthcare administration preferred.

* Basic accounting and cash-handling knowledge.

* Strong communication and interpersonal skills.

* Computer literacy, including Microsoft Office applications.

* Ability to handle confidential information professionally.