Admission and Appointment

1. Perform ground reception service procedures (Specialist Booking, Registration, Assist in Operator, OT entertainment, Member care & Out-Service) to participate in the day-to-day procedure.
2. Report complaints and special cases to immediate superior if required.
3. Undertaking duties and responsibilities assigned and directed by the immediate superior of CCD.

OPD and Specialist Relations

1. Perform OPD service procedure (including updated information and changes of specialists) for customer service and specialist relations contribution.
2. Report complaints and special cases to immediate superior if required.
3. Undertaking duties and responsibilities assigned and directed by the immediate superior of CCD.

1.  Any Bachelor Degree holder
2.  1-3 year experience in customer care-related fields is preferred
3.  Customer Service Experience in the Healthcare industry is an advantage

4. Good Communication & Customer Service Skills

5.  Problem Identifying Skills and Good Teamwork

6.  Customer Orientated Attitude with Discipline-minded

7.  Basic Computer Skills