Planning

1.  Conducting market research. This includes identifying industry trends, understanding competitor strategies, and uncovering potential opportunities for merchant acquisition.

2.  Identify potential merchants that align with the company’s business model and acquisition plan.

3.  Prepare potential merchants list by categories for effective sales operation.

4.  Find out the merchants’ related information (brand popularity and reputation, customer base, number of branches, products/services of merchants, etc.) when preparing the potential merchant list. 

5.  Prepare a Sales Route Plan for day-to-day merchant acquisition and onboarding activities.

Implementation

1.  Acquire and onboard new merchants as per sales targets by following departmental policies and procedures.

2.  Able to work actively to achieve weekly and monthly sales targets.

3.  Visit territories to carry out the research (Emergence of new merchants, market situations, etc.), and build and maintain relationships with merchants.

4.  Establish and maintain strong relationships with the merchants. 

(This includes regular communication to ensure their needs are being met, addressing any issues or concerns on time, and providing support to help them maximize their partnership with Pocket.)

5.  Work closely with other team members to ensure alignment and effective execution of sales operations.

6.  Attend the functional meetings, merchant meetings, and training sessions as required.

7.  Collect market information and competitors’ activities.

8.  Collect feedback and suggestions from merchants to improve Pocket’s quality of service.

9.  Carry out the tasks assigned by the Head of Merchant Acquisition.

10.  Implement the duties and any other tasks assigned by the management if required.

Controlling

1.  Manage and support the merchants in the assigned sales area.

2.  Keep a record of the proper usage of marketing materials

3.  Able to identify operational issues and provide suitable solutions.

Reporting

1.  Submit Field Sales Reports (Merchant Acquisition and Onboarding Activities, Target Vs vs. achievement, merchants’ feedback and competitors’ activities in the market) to the Head of Partnership on a daily basis.

2.  Provide merchant and operational-related information and suggestions to the Head of Merchant Acquisition 

for continuous operation improvement.

• Bachelor’s degree in Business Management, Marketing, or Business Administration. 
• Minimum 3 years of sales experience as a Territory Sales Manager or Asst. Territory Sales Manager in the Mobile Wallet and Pay App Industries. 
• (Prefer FMCG or Telco Experience)
• Must have strong relationships with agents, merchants and distributors. 
• Demonstrate excellent field sales skills. 
• Customer-oriented individual and an outstanding problem-solver. 
• Excellent communication and presentation skills, with the ability to convey complex information.
• Proven track record in sales, business development, or a similar role.
• Exceptional negotiation skills and building and maintaining strong relationships with merchants.
• Proficiency in Microsoft Office Tools. (Advanced Excel skill is more preferable)
• Good time management skills
• Ability to work under pressure and prioritize tasks. 
• Ability to work in a team or individually as and when required. 
• Ability to manage and handle multiple tasks. 
• Strong decision-making skills
• Able to travel