1. Job Purpose
The role of the Customer Service Specialist will be to assist the Customer Service Supervisor in managing Customer Service activities for " The Central" and to provide general support services to the senior management on all Customer Service-related issues. This will include ongoing Customer Service training for all " The Central" Property Management staff as well as any engaged outsource service providers.
2. Primary duties and responsibilities
- Building good customer relations with residents, tenants and visitors
- Implement customer service policies and procedures as directed by the Customer Service Supervisor
- Assist the Customer Service Supervisor in communicating customer service standards
- Assist the Customer Service Supervisor in achieving and maintaining of agreed customer service levels and standards
- To assist the Customer Service Supervisor in directig daily operations of the customer service team
- Review customer complaints
- Track customer complaint resolution
- Assist the Customer Service Supervisor in handling customer service issues
- Assist the Customer Service Supervisor in implementing strategies to improve quality of service
- Assist the Customer Service Supervisor and Property Executive as required
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